Refund policy

Return & Refund Policy

Thank you for shopping with Wigs by Wig Lady.

All Sales Are Final

Due to the personal-use nature of our wigs and for hygiene reasons, we do not accept returns or exchanges or offer refunds for change of mind. This applies to ready-to-ship, custom, and made-to-order wigs.

Please review the product description, color, length, size, and other details carefully before purchasing. If you have questions, use our Contact Us page before placing your order.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us promptly through our Contact Us page. Include your order number, a description of the issue, and clear photos of the item and packaging.

If possible, leave the item unworn and unaltered while we review the issue. We will work with you to provide an appropriate resolution.

Your Consumer Rights

This policy does not limit any rights or remedies you may have under applicable consumer protection laws.

Contact Us

For questions about your order or this policy, please use our Contact Us page.